Privacy Policy

1. Information We Collect

Information You Provide

• Contact Forms: When you contact us, we collect your name, email address, and message content.
• Newsletter Subscription: If you subscribe to our newsletter, we collect your email address.
• Calculation Data: We do not store or log the values you enter into our pH calculator.

Information Automatically Collected

• Usage Analytics: Anonymous data about page visits, time spent, and general usage patterns.
• Technical Information: Browser type, device type, IP address (anonymised), and referring websites.
• Performance Data: Loading times and error reports to improve website performance.

2. How We Use Your Information

• Service Provision: To provide and maintain our pH calculator and educational tools.
• Communication: To respond to your inquiries and provide customer support.
• Improvement: To analyse usage patterns and improve our website and services.
• Newsletter: To send educational content and updates (only if you subscribe).
• Legal Compliance: To comply with applicable laws and regulations.

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist in operating our website (e.g., hosting, analytics).
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
• Business Transfers: In the event of a merger or acquisition, user information may be transferred as part of the business assets.

4. Cookies and Tracking Technologies

Essential Cookies

• Session management and website functionality
• User preferences and settings
• Security and fraud prevention

Analytics Cookies

• Google Analytics (anonymised IP addresses)
• Usage statistics and performance monitoring
• Website optimisation and improvement

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption: All data transmission is encrypted using SSL/TLS protocols.
• Access Controls: Limited access to personal information on a need-to-know basis.
• Regular Updates: Security systems and software are regularly updated.
• Monitoring: Continuous monitoring for security threats and vulnerabilities.

6. Data Retention

• Contact Information: Retained for 2 years after last contact or until you request deletion.
• Analytics Data: Anonymised data retained for up to 26 months for trend analysis.
• Newsletter Subscriptions: Retained until you unsubscribe.
• Calculation Data: Not stored or retained on our servers.

7. Your Rights

Under GDPR and other privacy laws, you have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Rectification: Request correction of inaccurate or incomplete information.
• Erasure: Request deletion of your personal information.
• Portability: Request transfer of your data to another service provider.
• Objection: Object to processing of your personal information.
• Restriction: Request restriction of processing in certain circumstances.

To exercise these rights, contact us at privacy@phcalc.com.

8. Children's Privacy

PHCalc.Com is designed for educational use and may be used by students of all ages. We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

10. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Modified" date. Significant changes will be communicated through our website or email notifications.

11. Contact Information

If you have questions about this privacy policy or our data practices, please contact us:

• Email: privacy@phcalc.com
• General Contact: support@phcalc.com
• Data Protection Officer: dpo@phcalc.com